Conversation

Using public transit regularly convinced me that my job as a technical writer is absolutely essential, seeing how people constantly fail at a task such as "pressing a button"

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Yeah the button press UX on most trains, trams and busses is shit but we can't change that without getting engineers to listen to users, and that's just unrealistic

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@schratze having spent the entire monday in trains, i came to like the very few trains that got it right

one button on the door, if pressed it extends the exit platform and then the door. No having to press two times. no two buttons. no buttons next to the door. just straight to the point.

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@schratze they fixed this on our busses. You can't fail to press a button if it isn't even really a button but just a piece of capacitive glass

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@charlotte there are no buttons you have to press twice as far as I know, they are just very particular about when you have to press them

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@schratze not sure what exact train model it is but the regional train they use between magdeburg and leipzig has that

i press when it lights up, it starts blinking for a few seconds as the stairs extend and then it doesn’t open. No such problems from the outside, naturally

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@schratze it's really something to witness. Every time someone has to get on the bus they desperately tap the piece of glass over and over again until the door opens.

Every time. Nobody looks comfortable getting on these busses.

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@rune capacitive buttons are a fucking awful idea

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@schratze they added them not too long before covid lockdowns started and then they put stickers up that you should use your elbows to press the "button"

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@catswhocode check out the WriteTheDocs slack channel! I'm on there, too

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