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srijit

Srijit Kumar Bhadra

@element

Challenges in using Element Personal

My friend and I have been using the personal version of Element for quite some time now. We both agreed that it is the best messaging app which truly addressed our concerns of privacy.

My friend was using Desktop version of Element on Windows 7 while I was using both Element Web and the Desktop version on Windows 10/11.

For my friend, the desktop version of Element was working fine. Few weeks back, an update message appeared, and he clicked the button. Element closed (which happened for all upgrades), and relaunched itself after the upgrade. All new messages, from me, subsequently failed to decrypt. All older messages, from me, continued to show as usual.

As per my suggestion, my friend explored the web version with the latest version of Mozilla Firefox. The web version has the same problem. All new messages, from me, fail to decrypt. A message box appears asking me to open other “linked devices”.

Also, the same thing happened when he tried to open a new, fresh account (linked devices do not exist for this account, clearly).

From my side, there are no problems. I am able to read his new messages but he cannot read my messages since they fail to decrypt at his end.

What do we do now? I am unable to find a customer support option for the free personal version of Element. Right now, we have no other choice but to sadly abandon the personal version of Element.

#Element #Matrix #Support #SecureEncryptedMessaging

cc: @srijit @matrix

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